FAQs (Frequently Asked Questions)
Can I buy your products anywhere else?
Terri’s cookbooks are available most places books are sold. Our other products are not sold in stores.
We sometimes sell our products at farmers markets and bazaars, generally in the Treasure Valley of Idaho. Check our Facebook page or contact us to see where we’ll be next.
Where do you ship to?
We ship to states in the United States.
When will my order ship?
We are a small business and will ship your order as soon as we can. If your product is in stock, it will ship within 1 business day.
You will receive an email when your order has shipped.
What is your return policy?
We want you to be 100% satisfied with our purchase.
Unopened products purchased through our website can be exchanged or returned within 30 days of the request for a full refund. Please note that the refund will reflect the price paid in your order and can only be applied to the form of payment used for the purchase. If the returned item was used to qualify the purchase for a discount, the cost of the proportionate discount will be deducted from the refunded amount.
Gift cards are not returnable. Shipping charges are not refundable. We do not pay for return shipping, and refunds will be applied after the returned product is received.
If you have any additional concerns, please contact us.
Do you offer discounts or specials?
We always have at least one special going on, such as our buy 3 and get 10% off discounts. Cookbooks and e-gift cards are not included in that special.
Other specials offered periodically will either be posted on our website or send to our email subscribers.
To be sure you don’t miss a special deal, use the sign-up form at the bottom of this page to subscribe. We promise not to sell your information or to spam you and of course, you can unsubscribe at anytime. We hope you’ll love our updates and recipes.
Do you do custom work?
We love doing custom work!
Kerry especially loves building doors and can build furniture as well. If you’d like to see some of his beautiful doors, Send us a message and we’ll send you a link to his photos.
As for custom spice blends, Terri has made custom blends to accommodate special dietary needs, so reach out and discuss it with her.
Are your spice blends gluten-free?
We are not certified gluten-free, but no gluten-containing ingredients are used in our spice blends. Additionally, they are made in a kitchen that is not certified gluten-free, but never uses any gluten-containing ingredients.
Are your spices organic, non-GMO, and non-irradiated?
We are not certified organic, but we do our best to buy only organic ingredients, which would also ensure they’re non-GMO. Our suppliers do not irradiate their products.
How do I track my order?
You will receive UPS tracking info by email once your order has been shipped.
Do you ship to P.O. Boxes?
Yes. We use UPS for shipping, but you should be able to choose to local pickup in the check out process. This allows you to pick up your package at a UPS Access Point. If you need to make special arrangements, please contact us directly to place your order.
Do you offer free shipping?
As much as we’d like to offer free shipping, we cannot. We are not Amazon. We are a small business and do not get discounted shipping rates like Amazon and other large companies.
Shipping charges will be calculated on your order during checkout.
My order didn't arrive. What should I do?
Please try locating your shipment using the tracking number emailed to you. If you cannot locate your shipment, please contact us directly so we can work with UPS to get your order to you as soon as possible.
How do I care for my cutting board?
Natural wood cutting boards should never be soaked in water. Doing so will cause the wood to absorb water, raise the wood grains, and possibly warp the board. Instead, use a damp, soapy cloth to wipe the board clean. Natural tannins in the wood have antimicrobial properties that will kill bacteria that in cut marks and pits.
A rough board can be easily refinished to make it look new again. Simply sand it with fine-grit sand paper. Then remove the dust and rub a generous coat of food-grade mineral oil or cutting board preserver onto both sides of your board.
Look for cutting board preservers that are a mix of mineral oil and beeswax. The wax will help repel water and give your board a beautiful, glossy sheen.
How do recommend using each spice blend?
We’re so glad you asked!
Our packaging has general suggestions, but Terri is working hard at putting recipes on the blog. There you’ll find numerous delicious recipes for each blend.
Check back frequently to see the new recipes or subscribe to updates using the sign-up form at the bottom of this page to be notified when new recipes are posted.
Are your spice blends allergy-friendly?
Our spice blends are allergen-friendly. The product page for each blend lists all ingredients in the blend as does our packaging.
Our blends do not contain any of the top 8 allergens, but we are not a certified facility. We take measures to prevent cross-contamination, but cannot guarantee there is none in our suppliers’ facilities or our own.
My question isn't listed here. How do I get help?
While we’ve tried to make our store as user-friendly as possible, we understand you may have a unique question.
We want to help you. Please contact us directly using the contact information in the footer of this and the other pages.
We look forward to hearing from you.
